About Us

Helping you find your way forward after an accident

An accident can leave you shaken, stressed, and unsure what to do next. For many drivers, the hardest part isn’t the collision itself, it’s dealing with insurers, delays, paperwork, and unanswered questions afterward. Caledonia Claims exists to take that weight off your shoulders.

We support drivers across Scotland after non-fault road traffic accidents by helping them understand their options, stay mobile, and move forward with confidence — without pressure, hidden costs, or unnecessary complexity.

Who we are

Caledonia Claims is a Scotland-focused accident management service built around one simple belief:

People deserve clarity, fairness, and support when they’re at their most vulnerable

We work alongside drivers who feel stuck, waiting on insurers, unsure where they stand, or struggling without a car. Our role is to step in calmly, explain things clearly, and handle the process properly on your behalf. We’re not here to rush you or overwhelm you with legal jargon. We’re here to guide you, protect your interests, and help you get back to normal life as smoothly as possible.

Why we do this

After an accident, many drivers tell us the same things:

I couldn’t get straight answers from my insurer

I didn’t know what I was entitled to

I felt like I was being pushed around

I just needed my car back

Instead of confusion We focus on clarity Instead of pressure We focus on support Instead of long delays We focus on helping you move forward

How we support you

Every case is different, but our approach is always the same:

We listen first, before offering advice

We explain your options in plain English

We act only when you’re comfortable moving forward

If your car isn’t drivable, we work to arrange a replacement vehicle as quickly as possible — typically within 24 hours in major cities and 48 hours elsewhere in Scotland, depending on circumstances.

Throughout the process, you’re never left guessing where things stand.

We handle insurers and paperwork on your behalf

We keep you informed at every stage

Regulation, Fairness & Protection

Trust matters, especially when finances, mobility, and recovery are involved. Caledonia Claims operates within the UK’s regulated framework for claims management activity. This means your claim is handled under clear standards designed to protect you as a consumer.

We also operate on a No Win, No Fee basis for eligible claims, with Scotland-specific fee caps explained upfront. There are no hidden charges, no pressure to proceed, and no surprises later on. Our responsibility is to make sure you understand exactly where you stand, before any decisions are made.

Local understanding, scotland-wide support

We work with drivers across Scotland, from the Central Belt to the Highlands and Islands.
Because we focus specifically on Scotland, we understand:

Scottish insurers and claims processes

Local repair networks and standards

Scotland-specific rules and routes, including MIB claims

That local understanding allows us to provide support that feels relevant, not generic.

Here when you need us

If you’ve been involved in an accident and aren’t sure what to do next, you don’t have to figure it out alone. We’re here to listen, explain your options, and support you, at your pace.